Eligibility for Refunds
Refunds are applicable for service fees paid in advance where the service was not rendered due to our failure. Refunds are not applicable for services successfully completed.
Refund Timeline
Approved refunds will be processed within 7–10 business days to the original payment method.
Non-Refundable Scenarios
Service fees are non-refundable if: the shipment was delayed due to incorrect address provided by the sender, natural calamities, or customs detention for international shipments.
Claiming a Refund
To claim a refund, email [email protected] with your booking reference, payment details, and reason. Our team will review and respond within 3 business days.
Questions about this page?
Call us or contact the Salem office for policy assistance.